Returns & Exchanges

At CostumeBox, we want you to be thrilled with your new look, which is why we offer a hassle-free 100-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, our simple process ensures you can get back to the party in no time.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original, undamaged packaging with all tags attached, ensuring the contents are securely sealed for transit.

3

Print and Post

Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized postage location.

4

Receive Refund or Credit

Once our warehouse team inspects your return, we will process your full refund or store credit within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing